Notation based on the Specified Commercial Transaction Act
- Distributor name
- KAI Co., Ltd.
- Distributor's address
- 〒509-5142 1496-5 Kujiri, Izumi-cho, Toki City, Gifu Prefecture
- Phone
- 0572-55-6277 （We do not accept inquiries by phone.Please contact us from here.）
- Representative
- Takashi Kato
- Operation manager
- Takashi Kato
- shop-origami@k-aijp.com
- Website
- https://store.k-aijp.com/
- Selling price
- The selling price is listed on each product page (* The price includes tax).
- Product delivery deadline
- It will be shipped within 5 business days after payment is confirmed.
Domestic orders with a corporate discount will be shipped within 7 (*excluding weekends and Japanese public holidays) business days after payment is received.
International orders will be shipped within 15 business days after payment is received.
- Necessary price other than the product price
- Consumption tax: All listed prices on this site include consumption tax.
<Domestic>
Shipping fee: If your purchase is less than ¥ 5,000 (tax included), shipping (shipping by delivery area) will be charged.
<Overseas>
Shipping fee: Depends on delivery area. Please check the cart page.
- Payment method
-
<Domestic> We accept credit card payment, bank transfer, and PayPal.<Overseas> Credit card payment, PayPal
- Due date for payment
- Bank transfer: In the case of transfer (bank transfer), please do so within 3 days of application.
Credit card: In the case of credit card payment, you will be charged for the month of product shipment.
- Cases in which exchanges cannot be accepted for returns or exchanges (special clause in the proviso of Article 15-3-1 of the Act on Specified Commercial Transactions)
- -Replacement of products due to customer's reason (different from what was expected, ordered by mistake, etc.)
-When the product has been used
-If you have lost the delivery note
-When 10 days have passed after the arrival of the product.
-Products purchased outside of our online site.
- Cases in which exchanges can be accepted
*If the above “Cases in which exchange cannot be accepted” does not apply, and one of the following cases applies - Wrong product was delivered (erroneous delivery).
The product you received was defective or damaged.
If you have requested an exchange, we may not be able to meet your request if the product meets our quality standards. Please note that we may not be able to meet your request if the product meets our quality standards.
Please see below for our quality standards.
Characteristics of Porcelain
- Return and Exchange Procedure
- In case of product defects,
please request a return/exchange at https://origamionlinestore.rcmr.io/.
ORIGAMI Online Store customer support will contact you within 3 business days with instructions on how to return or exchange the product.
After confirming the details of your return/exchange request, we will ship the replacement product as soon as it is ready.
Please dispose of the defective item(s) at hand as there is no need to return it.
- If you received the wrong product
Please request a return or exchange at https://origamionlinestore.rcmr.io/.
ORIGAMI Online Store customer support will contact you within 3 business days with return and exchange instructions.
After confirming the details of your return/exchange request, we will ship the replacement product as soon as it is ready.
We apologize for the inconvenience, but we will send you information on the return shipping procedure by e-mail after the application is approved.
Please use the Sagawa Express pickup service and complete the return shipping procedure. We will bear the shipping and handling costs associated with the return shipment.
- No return shipping is required for overseas shipments.
- About shipping charges for returns and exchangesIf it is different from the ordered product, we will bear it only if there is a quality problem such as damage to the product.
