Please be sure to check here as well.

About date/time selection and delivery

• If you do not specify a desired delivery date and time, we will ship your order in the shortest possible time. (Excluding Saturdays, Sundays, holidays, and peak season)
• We do not accept date and time specifications for purchases of new products or pre-order items.
• For orders eligible for corporate discounts, please specify your desired delivery date in the remarks section. You may select a date between 5 business days and 2 weeks from the order date.
• If you choose bank transfer, we will ship after confirming the payment.
• Please note that we may not be able to meet your requested delivery date and time due to shipping reasons. Please be aware of this in advance.

Gift Wrapping

We are sorry, but we do not offer gift wrapping. If you are looking for a gift, please purchase a gift box or a gift bag.

Receipts

Receipts can be downloaded as PDF files from the notification e-mail sent after the shipment is completed. (Japanese only)

Cancellation or change of order

An order is complete when you click the “Complete Order” button on our online store.

To change your order or address, please cancel your order and place a new order. Orders can be canceled within one hour of placing the order.

Cancellation Request
Cancellations will not be accepted more than one hour after the order is placed.

About Customs Duties

Import duties, value-added taxes, and customs clearance fees are the responsibility of the customer.
In our online store, you pay only for the product price and shipping costs.
Since customs duties are determined by the local customs authorities, we cannot guarantee the exact amount or details of these charges.
You can usually check import restrictions and related information on the official government website of your country, so we recommend reviewing them before placing your order.
For more details, please refer to our Shipping Policy.

If you have registered your carrier email address

If you have registered a cell phone carrier's e-mail address (docomo, au, softbank, etc.), there are cases where emails from the store are blocked due to “domain specified reception” or “PC email rejection setting”.
Please check your e-mail settings so that you can receive e-mails from @k-aijp.com.
If you have an e-mail address, we recommend that you use an e-mail address that can also be received by a PC, such as gmail.