日本郵便または佐川急便株式会社
配送業者はお選びいただけません。発送完了の通知メールに記載された追跡番号より、ご確認ください。
配送ポリシー
国内配送
配送業者
送料
追加注文によるまとめての配送はお受けできません。1注文につき、送料が発生します。
1注文で複数の届け先指定もお受けできません。
商品代￥5,000（税込）以上のご購入場合：無料
商品代￥5,000（税込）未満のご購入の場合：
本州・四国・九州 700円
北海道・沖縄 1,400円
発送日について
お支払い完了後から3営業日以内の発送となります。土曜・日曜・祝日・休業日が含まれる場合、
土曜・日曜・祝日・休業日を省いて3営業日以内の発送となりますのでご了承ください。
例）金曜日に注文→土曜・日曜は省くため、月曜日からの営業日の換算で水曜日までの発送
なお、銀行振込をご選択の場合、振込確認後の発送となります。
法人割引でのご注文に関しましては、お支払い完了後から５営業日以内に発送いたします。
最短お届け日数
お支払方法や配送地域により最短配送日が異なりますが、3営業日を目安にして下さい。
土曜・日曜・祝日が含まれる場合、休み明けからの対応となりますのでご了承ください。
お届け日指定
5営業日以降、2週間以内で指定が可能です。
PM12時以降のご注文の場合、翌日から5営業日以降の指定が可能です。指定がない場合は最短での発送になります（土日祝・繁忙期を除く）
※繁忙期、天候、交通状態、地域によりお届け日時のご希望に添えない場合もございます。予めご了承ください。
配送状況の確認
https://origamionlinestore.rcmr.io/trackingより配送状況がご確認いただけます。
または、発送完了時にお送りするメールより追跡番号と配送状況をご確認ください。
配送日時の変更
発送完了後の配送日時の変更はできません。発送完了後にお送りする配送通知メールをご確認いただき、お客様自身で配達業者に連絡の上変更してください。
ご不在の場合
配送時にご不在の場合は、配達業者が不在通知を残しますので、お客様にて再配達のお手続きをお願いします。また荷物の保管期限は初回配達日より7日間となっており、保管期限が切れた場合は、弊社に返送されます。
返送された商品の再発送はできませんので、改めてご注文をお願いいたします。
その場合、送料の返金はできません。商品代金のみ返金いたします。
International Shipping
Shipping carrier
US : DHL
Other countries : EMS or DHL (*You cannot choose the delivery service. )
*Please check the tracking information in your shipping confirmation email to see whether your order was shipped via EMS or DHL.
Shipping Fee
It depends on the contents of your order and delivery area.
Shipping costs will be displayed after you enter your address on the cart page.
We do not accept bulk shipments of additional orders, and shipping charges will apply to each order.
We do not accept multiple destinations for one order.
Shipping to Delivery
EMS
When a shipment is sent via Japan Post EMS, it will be handed over to the local postal service or its partner delivery company (e.g., Chronopost, Royal Mail, Australia Post, etc.) upon arrival in the destination country, and then delivered according to the process below.
1. Shipping of items
You can track your parcel using the tracking number on the official Japan Post tracking page.
Due to the contractual arrangements between Japan Post and postal operators in each country, once a parcel shipped from our company leaves Japan and arrives overseas, we are unable to arrange redelivery or make any other delivery-related requests on your behalf.
Please check your tracking number and contact your local post office in your country or region directly.
You can find information on the local post office for your area at the link below.
https://www.post.japanpost.jp/int/ems/delivery/link_en.html
2. Payment of Duties / Taxes
If import duties or taxes are incurred, payment will be required.
In such cases, you will receive a notification from the local post office or delivery carrier.
If you do not receive the notification, please contact the local delivery company directly.
3. Delivery Attempt / Notice
If you are not at home when delivery is attempted, a notice will be left.
Please follow the instructions to request redelivery or pick up the parcel at your local post office.
-Useful Links Japan Post International Mail
DHL
1. Shipping Notification
Once your order has been shipped, we will send you a shipping confirmation email with a tracking number.
2. Track Your Shipment
You can check your delivery status at any time via the DHL official tracking page:
DHL Tracking https://www.dhl.com/global-en/home/tracking.html
3. Customs Procedures After Arrival
Once the parcel arrives in the destination country, it will go through import inspection and customs duty assessment.
If customs duties or import taxes apply, a payment notice (via email or SMS) will be sent to the recipient by DHL.
4. Payment of Duties and Taxes
・DHL acts as an intermediary for customs in the destination country and may advance the taxes on behalf of the recipient. The recipient will then make the payment directly to DHL.
・You can pay DHL directly online via credit/debit card or the DHL “Duties & Taxes Payment” system.
・If payment is not completed, the parcel may be held by customs and eventually returned to the sender.
5. Delivery or Pickup (ServicePoint)
After customs clearance, delivery will proceed.
If you’re not home, DHL will provide a redelivery or pickup option through the On Demand Delivery service.
DHL On Demand Delivery https://delivery.dhl.com/?utm_source=chatgpt.com
6. At the Time of Delivery
Please have your tracking number and valid ID ready if required.
Once received, check the contents immediately. In case of damage or missing items, contact shop-origami@k-aijp.com.
-Useful Links
Customs duties and other charges
Import duties, value-added taxes, and customs clearance fees are the responsibility of the customer.
In our online store, you pay only the price of the product and shipping costs.
Since customs duties are determined by local customs, we cannot guarantee the exact information or amount of any customs duty payments.
You can usually find out the import restrictions in your country by visiting official government websites, so we recommend that you check before placing your order.
Shipping Date
We will ship within 5 business days after payment is completed.
If Saturday, Sunday, or a national holiday is included in the order, the order will be shipped within 5 business days after the vacation.
Orders with a corporate discount will be shipped within 14 business days after payment is received.
Available delivery areas and estimated delivery days
We cannot deliver to areas that are not within our delivery area.
Even if you are in a delivery area, we may not be able to deliver to some areas. Please check after entering your address on the cart page.
Approx. 7 days United States of America
Approx. 7-14 days
Nepal, Philippines, Sri Lanka, Pakistan, Mongolia, Indonesia, India, Thailand, Vietnam, Singapore, Bhutan, Malaysia, Maldives
Approx. 10-30 days
Ireland, Liechtenstein, Spain, Portugal, Switzerland, Belgium, France, Greece, Italy, Netherlands, England, Germany, Finland, Romania, Bulgaria, Austria, Czech Republic, Denmark, Hungary, Lithuania, Monaco, Norway, Poland, Sweden, Malta Estonia, Guernsey, Latvia
Cyprus, Jordan, Kuwait, Lebanon, Mexico, New Zealand, Oman, Qatar, Turkey, Saudi Arabia, Australia, Canada, United Arab Emirates, Bahrain, Israel
Approx. 14 to 60 days
Algeria, Argentina, Cote d'Ivoire, Egypt, Ethiopia, Madagascar, Mauritius, Morocco, South Africa, Togo, Tunisia, Uganda, Kenya, Nigeria, Panama, Ghana, Brazil, Chile, Peru, Ecuador, Costa Rica Trinidad and Tobago
Note:
Delivery times are approximate.
- Delivery may be delayed significantly due to shipping conditions.
- Please note that delivery may be delayed significantly due to shipping conditions.
- Due to the contract with our distributor, we are unable to ship to the following areas from our online store.
*Customers residing in China, Korea, Hong Kong, Macau, and Taiwan, please contact [Distributor] directly. (Please note that some products are not available.)
Designation of delivery date
Please note that we do not accept delivery date specifications.
Status of delivery
Please check the tracking number and delivery status from the email sent when the shipment is completed.
In case you are not at home
If you are not at home at the time of delivery, the delivery company will leave a notice of absence, so please contact the delivery company directly for re-delivery. We cannot reship returned items, so please place a new order.
Shipping charges for returned orders are not refundable. Only the product price will be refunded.
