Terms of Service
This page stipulates the terms and conditions that apply when a customer purchases a product on this site of KAI Co., Ltd. (hereinafter referred to as "the Company").
These terms of use apply to the purchase of products, so please read the contents carefully before placing an order.
About confirmation of contents after ordering
After completing your order, we will send you an order completion email. Please make sure that your order is correct. If you do not receive the e-mail, it is possible that the registered e-mail address is incorrect or that it is in the "Junk E-mail Folder".
* If you have specified a domain, please set so that you can receive "k-aijp.com".
Please contact us if you have any concerns.
Cancellation or change of order details for reasons attributable to the customer
Orders can be cancelled within one hour of placing an order in the following cases
・You made a mistake in your order
・You want to change your address
・I want to change the contents of my order
Please click below to submit a cancellation request.
https://origamionlinestore.rcmr.io/
Cancellations will not be accepted more than one hour after the order has been placed.
If you forget to use the coupon, the coupon cannot be reused after cancellation.
Automatic order cancellation
Orders that are deemed by our e-commerce site system to be highly likely to be fraudulent or misplaced will be automatically cancelled.
If your order has been automatically cancelled after completion, please contact toshop-origami@k-aijp.com
Ordering and Receiving Products on Behalf of a Third Party
When a customer delivers a product overseas using a forwarding service company, etc., we will deal with any trouble (damage, defect, loss, etc.) that occurred before the product was shipped from us and received by the customer overseas. We are not responsible.
You are solely responsible for orders made using the forwarding service company.We will not respond to tracking of delivery status, inquiries in case of loss, refund of damaged items, etc.
In addition, we are not responsible for troubles(Including delivery problems) caused by the proxy receipt of goods by a third party.
Prohibition of Resale
This site strictly refuses orders for the purpose of resale.
Some orders have been confirmed to have been placed for the purpose of resale, such as large quantity purchases, excessive multiple orders, and large shipments to the same address.
If we suspect that an order has been placed for the purpose of resale, we may cancel the order and refuse future orders.
We appreciate your understanding and cooperation in order to ensure that all customers can place orders equally and with peace of mind.
Refusal to Receive Goods after Shipment
If an order is shipped from our company to a customer's address and then returned to our company for some reason, such as refusal of receipt by the customer or an incorrect address entered by the customer, we will not refund the order cancellation amount (product cost and shipping fee).
If you wish to have your order reshipped, you will be responsible for the actual shipping costs of returning the order to us and reshipping it, even if shipping is free of charge. (Bank transfer or PayPal)
In case of refusal to receive or cancellation after shipment, the actual cost of return shipping will be charged to the purchaser (even in the case of free shipping).
In the event of cancellation or refusal to receive an item after it has been shipped, we will refuse future transactions if the situation is deemed to be malicious.
Please understand this in advance.
About wrapping and bundling
Please note that we do not accept wrapping packaging or bundled shipping by adding an order.
About payment amount
The total payment will be the product price (tax included) + shipping fee (tax included).
About payment method
You can choose from bank transfer, credit card, and PayPal.
About payment by credit card
・Settlement fee: Free
Credit card receipts cannot be issued. Please check the usage details of the card company.
* Data is encrypted by SSL communication.
About bank transfer
It is a payment method only for domestic shipping customers.
Transfer deadline: within 3 business days of order (Saturdays, Sundays, national holidays, and holidays closed)
Please make sure that the name of the person placing the order and the name of the payee are the same when making the transfer.
Please understand that we will automatically cancel your order if the transfer is not made within 3 business days (excluding Saturdays, Sundays, national holidays, and holidays) including the date of your order.
Issuance of receipts
Receipts can be downloaded as PDF files from the notification e-mail sent after the shipment is completed. (Japanese only)
・Credit card
We will replace the receipt with the usage statement issued by the credit card company contracted with the customer.
※We do not mail only receipts.
