Delivery to Overseas

International Post**(EMS)**

Shipping fee: Vary depending on the delivery area. Please check the shopping cart page.

*As of now, there are some countries/regions where we are not able to deliver due to the ongoing reduction of air flights and other reasons caused by the coronavirus disease and The Russian-Ukrainian crisis. Orders on this website can be placed only from countries/regions where international EMS is available (June 13, 2022).

Shipping fees will be charged for each order. We do not accept combined shipping by additional orders.

The amount paid at the time of the order placement includes only the price of the goods and shipping fees. We do not charge customers any import taxes, VAT, or other fees. Depending on your country/region, import taxes, VAT, customs clearance fees, etc. may be charged based on import regulations, and you will be responsible for these costs. Please contact your local post office or national trade office for details.

In addition, there may be a handling fee to be paid to the credit card company depending on your credit card. In addition to the price of the goods, we may charge customers a small amount through authorization. The authorization means that we check with the credit card issuer to see if the credit card presented by the customer is acceptable for payment. Once the credit card is turned to be acceptable, the charge will be canceled.

The minimum delivery time differs depending on the delivery area. Please check the International Post website below to confirm the delivery date by yourself.

List of Delivery Days (EMS: Tokai) - Japan Post

*Please note that it may take longer than usual to deliver your package due to delays in the arrival of packages caused by the ongoing reduction of air flights and other reasons caused by the coronavirus disease and The Russian-Ukrainian crisis (June 13, 2022).

We do not accept specifications of the delivery date.

Upon shipment, you will receive a delivery notification e-mail. Please check the e-mail and enter your contact number on the International Post tracking website to check the delivery status by yourself.We will not be able to answer any questions regarding the delivery status after the shipment has been completed. Please contact the International Post directly.

We do not accept specifications of the delivery date.

If you are not at home at the time of the delivery, the deliverer will leave a delivery notice. Please apply for redelivery by yourself.The package will be kept for seven days from the date of first delivery, and will be returned to us when the above storage period expires.In order to redeliver the returned goods, you will be charged for return fee and another shipping fee. However, we may refuse to redeliver at our discretion. In this case, your order will be canceled.

We do not accept any changes to order details (item, color, quantity, payment method, delivery address, etc.) after the order has been confirmed. If you wish to make changes, please cancel your order and place a new order. If the order has already been shipped, cancellation will not be accepted. Customers who have an account registered with ORIGAMI EC can apply for cancellation on the account page before shipment. If you do not have an account yet, please create an account on the account page to cancel your order.

Create an account here – ORIGAMI EC site (origami-kai.com)

If you use a forwarding service company to ship your order overseas, we will not be responsible for any problems (damage, defects, or loss of goods, etc.) that occur between the shipment from us and the receipt. Customers are solely responsible for orders placed through a forwarding service company. We will not be responsible for tracking delivery status, inquiries in the event of loss, or refunds for damaged goods.We are also not responsible for delivery problems caused by a third party receiving goods on behalf of the customer.

If an order is shipped to a customer's address and then returned to us for some reason (refusal of receipt by the customer, the wrong address entered by the customer, etc.), we will not cancel the order or refund the price of the goods and shipping fees. If an order is shipped to a customer's address and then returned to us for some reason (refusal of receipt by the customer, the wrong address entered by the customer, etc.), we will not cancel the order or refund the price of the goods and shipping fees.If you wish to redeliver the goods, you will be charged for the actual shipping fees of returning the item to us and redelivering it (by bank transfer or PayPal), even if the original shipping is free of charge.In case of cancellation after shipment or refusal to receive, we will charge the customer the actual round-trip shipping fee and COD fee, even if the original shipping is free of charge.
If the cancellation after shipment or refusal to receive is deemed to be malicious under the circumstances, we will refuse future transactions.