Shipping policy
Shipping Policy
Domestic Shipping (Japan)
Shipping Carrier
Japan Post or Sagawa Express
The shipping carrier cannot be selected. Please use the tracking number provided in your shipping confirmation email to check the delivery status.
Shipping Fee
We do not accept combined shipping for additional orders. Shipping charges apply to each order separately. We also do not accept multiple shipping destinations within a single order.
Orders totaling ¥5,000 (tax included) or more: Free Shipping
Orders totaling Less than ¥5,000 (tax included):
Honshu, Shikoku & Kyushu: ¥700
Hokkaido & Okinawa: ¥1,400
Shipping Date
Orders will be shipped within 3 business days after payment is confirmed. If Saturdays, Sundays, national holidays, or our scheduled holidays fall within this period, they are not counted as business days.
Example: If you place an order on Friday, it will be shipped by Wednesday, counting business days from Monday.
For bank transfer payments, orders will be shipped after payment has been confirmed.
Orders placed using a corporate discount will be shipped within 7 business days after payment is completed (excluding Saturdays, Sundays, and national holidays).
Estimated Delivery Time
The earliest delivery date varies depending on your payment method and delivery destination, but delivery generally takes approximately 3 business days after shipment.
Please note that if Saturdays, Sundays, or national holidays are included, processing will begin on the next business day.
Orders placed using a corporate discount will be shipped within 7 business days after payment is completed (excluding Saturdays, Sundays, and national holidays).
Preferred Delivery Date
You may specify a delivery date from 5 business days after your order, up to 2 weeks in advance.
If your order is placed after 12:00 PM (JST), you may select a delivery date starting 5 business days from the following day. If no delivery date is specified, your order will be shipped as soon as possible (excluding weekends, national holidays, and peak seasons).
Please note that your requested delivery date and time may not be available due to peak seasons, weather conditions, traffic, or your delivery area.
Track Your Shipment
You can check your shipment status at https://origamionlinestore.rcmr.io/tracking .
Alternatively, you can use the tracking number provided in your shipping confirmation email.
Changing the Delivery Date or Time
Once your order has been shipped, we are unable to change the delivery date or time. Please refer to your shipping confirmation email and contact the shipping carrier directly to arrange any changes.
If You Are Not Available to Receive Your Package
If you are unavailable at the time of delivery, the shipping carrier will leave a delivery notice. Please contact the carrier directly to arrange redelivery. Packages will be held for 7 days from the first delivery attempt. If the storage period expires, the package will be returned to our store.
Returned orders cannot be reshipped. If you still wish to purchase the item, please place a new order.
Shipping charges are non-refundable for returned orders. Only the product price will be refunded.
Delivery to Hotels and Other Accommodation
As recipients may not always be able to receive packages directly at hotels or other accommodation facilities, and delivery issues may occur, we generally do not recommend shipping to these locations.
If you choose to have your order delivered to a hotel or accommodation, please confirm in advance that they can accept your package and ask about their package handling procedures.
Once delivery has been completed successfully, the management of the package becomes the responsibility of the accommodation facility and the customer.
Please also note that we are unable to provide individual assistance or follow-up regarding deliveries to hotels or other accommodation facilities.
Refunds
If your order is returned to us because it could not be delivered (for example, due to your absence), we will refund the order amount after deducting the original shipping cost incurred at the time of shipment, regardless of whether your original order qualified for free shipping.
International Shipping
Shipping carrier
United States : DHL
Other countries : The shipping method cannot be selected.
Shipping Fee
It depends on the contents of your order and delivery area.
Shipping costs will be displayed after you enter your address on the cart page.
We do not accept bulk shipments of additional orders, and shipping charges will apply to each order.
We do not accept multiple destinations for one order.
Shipping to Delivery
EMS（Countries outside the United States）
When a shipment is sent via Japan Post EMS, it will be handed over to the local postal service or its partner delivery company (e.g., Chronopost, Royal Mail, Australia Post, etc.) upon arrival in the destination country, and then delivered according to the process below.
1. Shipping of items
You can track your parcel using the tracking number on the official Japan Post tracking page.
Due to the contractual arrangements between Japan Post and postal operators in each country, once a parcel shipped from our company leaves Japan and arrives overseas, we are unable to arrange redelivery or make any other delivery-related requests on your behalf.
Please check your tracking number and contact your local post office in your country or region directly.
You can find information on the local post office for your area at the link below.
https://www.post.japanpost.jp/int/ems/delivery/link_en.html
2. Payment of Duties / Taxes
If import duties or taxes are incurred, payment will be required.
In such cases, you will receive a notification from the local post office or delivery carrier.
If you do not receive the notification, please contact the local delivery company directly.
3. Delivery Attempt / Notice
If you are not at home when delivery is attempted, a notice will be left.
Please follow the instructions to request redelivery or pick up the parcel at your local post office.
-Useful Links Japan Post International Mail
United States (Shipping carrier: DHL)
1. Shipping Notification
Once your order has been shipped, we will send you a shipping confirmation email with a tracking number.
2. Track Your Shipment
You can check your delivery status at any time via the DHL official tracking page:
DHL Tracking https://www.dhl.com/global-en/home/tracking.html
3. Payment of Duties and Taxes
By introducing DHL’s DDP (Delivered Duty Paid) service, customs duties and import-related fees are included in the total amount paid on our website.
Therefore, for deliveries to the United States, customers are not required to pay any customs duties or taxes at the time of delivery.
4. Delivery or Pickup (ServicePoint)
After customs clearance, delivery will proceed.
If you’re not home, DHL will provide a redelivery or pickup option through the On Demand Delivery service.
DHL On Demand Delivery https://delivery.dhl.com/
5. At the Time of Delivery
Please have your tracking number and valid ID ready if required.
Once received, check the contents immediately. In case of damage or missing items, contact shop-origami@k-aijp.com .
-Useful Links
DHL Tracking Site
DHL Frequently Asked Questions About Shipping Status
Customs duties and other charges
United States :
By introducing DHL’s DDP (Delivered Duty Paid) service, customs duties and import-related fees are included in the total amount paid on our website.
Therefore, for deliveries to the United States, customers are not required to pay any customs duties or taxes at the time of delivery.
Please note the following in advance:
In rare cases, you may be requested to provide additional information during customs clearance, depending on the inspection status and the decision of local customs authorities or the delivery carrier.
-Additional charges may apply if there is incomplete or incorrect delivery information, a change of delivery address, or any special procedures requested by the recipient.
Other countries (excluding the United States):
Import duties, value-added taxes, and customs clearance fees are the responsibility of the customer.
In our online store, you pay only the price of the product and shipping costs.
If the shipment is returned to us due to refusal to pay import duties, only the product price minus shipping costs and import duties will be refunded.
Since customs duties are determined by local customs, we cannot guarantee the exact information or amount of any customs duty payments.
You can usually find out the import restrictions in your country by visiting official government websites, so we recommend that you check before placing your order.
Shipping Date
We will ship within 5 business days after payment is completed.
If Saturday, Sunday, or a national holiday is included in the order, the order will be shipped within 5 business days after the vacation.
Orders with a corporate discount will be shipped within 14 business days after payment is received.
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Available delivery areas and estimated delivery days
We cannot deliver to areas that are not within our delivery area. Approx. 7 days United States of America, Canada Approx. 7-14 days Approx. 10-30 days Approx. 14 to 60 days [ Temporary Suspension of Orders to Certain Destinations ] Affected Countries and Regions Note: |
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Designation of delivery date
Please note that we do not accept delivery date specifications.
Status of delivery
Please check the tracking number and delivery status from the email sent when the shipment is completed.
In case you are not at home
If you are not at home at the time of delivery, the delivery company will leave a notice of absence, so please contact the delivery company directly for re-delivery. We cannot reship returned items, so please place a new order.
Shipping charges for returned orders are not refundable. Only the product price will be refunded.
