Contact us

Frequently Asked Questions

Q, About business transactions such as wholesale sales, logos, requests for personalization, etc.

About wholesale sales:
【When the total quantity to be purchased is 50 or less, or 10 or less for each color】

A store specializing in commercial tableware for restaurants operated by our company | After registering as a member at THE SERVES TABLEWARE, you can purchase at a wholesale price of 30% off.

Please see the link below for more information.
THE SERVES TABLEWARE
* THE SERVES TABLEWARE can only be used by customers in Japan.
If you are overseas, please contact us directly at the email address below.

shop-origami@k-aijp.com

【If you wish to purchase a large lot with the above quantity or more】

  • Product name
  • Color
  • Quantity
  • Desired delivery date, etc.

Please contact us at the following e-mail address with the description.

shop-origami@k-aijp.com
We will check the contents and inventory and our sales team will contact you.

Request for logo / name entry:

Desired product / color, quantity, desired delivery date, logo data ( Illustrator (Ai) complete block copy data)
Please contact us. shop-origami@k-aijp.com

Please check the order flow from the following.
For Professional – ORIGAMI EC site (origami-kai.com)

Q, About overseas delivery areas / countries

Please check the Japan Post website below for delivery areas.
Service availability by country - Japan Post

* Regular mail and parcel post cannot be delivered. [EMS] Please check the column.
* Our EC site, only countries / regions that can be shipped byoverseas EMScan be ordered.
Currently, due to the influence of the COVID19 infection and the situation in Russia and Ukraine, the number of airmails is being reduced, so some countries / regions cannot handle overseas delivery.
In addition, we do not accept the designation or change of the delivery company.

* Due to the contract with the distributor, we cannot ship to the following areas from our EC site.
China, South Korea, Hong Kong, Taiwan, Singapore, Thailand, Vietnam
If you live in the applicable country, please contact the distributor directly.
(Please note that some products may not be available.)
https://origami-kai.com/pages/distributors-list

Q, About delivery status

You can check the tracking number on the shipping company's tracking site from the tracking number in the email sent when the shipment is completed.

Q About change / cancellation of order contents

Customers who have registered an account with ORIGAMI EC can apply for cancellation on the account page only before shipping.
If you do not have an account, you can cancel it from the account page after creating an account.

Create an account:
Account – ORIGAMI EC site (origami-kai.com)

We do not accept changes to the order details (product, color, quantity, payment method, delivery address, etc.) after the order is confirmed. If you wish to change it, please cancel your order and place your order again.

Q, About returns and exchanges

In the case of returns or exchanges due to customer's convenience

After the product arrives, we do not accept any cancellation or change of the order due to customer's convenience (unexpected, wrong order, etc.) or return of the delivered product. Please be aware of this before ordering.

In the case of returns or exchanges due to defective products
Domestic

If you receive a product that is different from the one you ordered, or if there is a damage or quality problem with the product, we will accept returns or exchanges according to the following procedure.

(If the wrong item arrives)

  1. Within 3 days after the item arrives, please first attach a photo and let us know by email.
    shop-origami@k-aijp.com
  2. After confirming our company, we will send you a non-defective product and an invoice for return (shipping cost will be borne by us).
  3. If you received the item by mistake, please return it with invoice for return within 7 days after arrival. We are sorry for your inconvenience.

(In case of damage / defective product)

  1. Within 3 days after the item arrives, please first attach a photo and let us know by email.
    shop-origami@k-aijp.com
  2. After confirming our company, we will send you a non-defective product.
  3. Please dispose of damaged items.
Overseas

(If the wrong product arrives, is damaged, or is defective)

Within 3 days after the item arrives, please first attach a photo and let us know by email.

  1. Within 3 days after the item arrives, please first attach a photo and let us know by email.
  2. After confirming our company, we will send a non-defective product or process a refund.
  3. Please dispose of defective or damaged products that you accidentally received.
Domestic / Overseas

We cannot accept returns or exchanges if any of the following applies.

  • When using the product
  • If the delivery note is lost
  • If 10 days have passed since the item arrived
About shipping charges for returns and exchanges
Domestic

If it is different from the ordered product, we will bear it only if there is a quality problem such as damage to the product.

Overseas

If the item is different from the one you ordered, or if there is a quality problem such as damage to the item, you do not need to return it.

営業日 平日 月曜日~金曜日 
営業時間 9:00 ~ 17:00

土日祝日にご連絡頂いた場合、
休業日明けのご連絡となります。

ORIGAMI EC Black Friday

Only for customers in outside of Japan
* 配送先が日本国外のお客様のみ対象

Nov.25.2022 9:00 - Dec.2.2022 23:59 (Japan time)

Get a 20% off voucher for member registration and
Mail magazine subscribers only

More details