FAQs

Customers who have registered as

members with ORIGAMI EC can cancel their orders on their account page only before shipment.
If you do not have an account, you can cancel your order from your account page after creating an account.

To create an account：Account – ORIGAMI EC site (origami-kai.com)

We do not accept changes to orders (product, color, quantity, payment method, shipping address, etc.) after the order has been confirmed. If you wish to make changes, please cancel your order and place a new order.

Returns and Exchanges for Customer Convenience
We do not accept any order cancellation, change, or return of delivered items due to customer's reasons (e.g., the item is not what you expected, you ordered the wrong item, etc.) after the item arrives at our store. Please understand this beforehand before placing an order.

In the case of returns or exchanges due to product defects

＜Domestic＞
If you have received a product that is different from the one you ordered, or if the product is damaged or has a quality problem, we will accept returns or exchanges according to the following procedures.
(If you received the wrong product) 1. within 3 days of receiving the merchandise, please first notify us by e-mail with a photo attached. [shop-origami@k-aijp.com]
2. After our confirmation, we will send you the good item and an invoice for return shipping (shipping cost to be borne by us).
3. If you have received the wrong item, please return it with the return invoice within 7 days of receipt (in the case of damaged or defective items).

(In the case of damaged or defective products)
1. within 3 days of receiving the product, please send us an e-mail with a photo attached.[shop-origami@k-aijp.com]
2. We will send you a replacement item after our confirmation.
3. Please dispose of the damaged item(s).

＜Overseas＞
（If you received the wrong product, damaged product, or defective product）
If you receive an item that is different from the one you ordered, or if the item is damaged or there is a quality problem, we will send you a good item or a refund according to the following procedure.

1. within 3 days of receiving the merchandise, please first send us an e-mail with a photo attached.
2. After our confirmation, we will send the good item(s) or issue a refund.
3. Please dispose of any defective or damaged items that have been delivered to you by mistake.

＜Domestic and overseas＞
However, we do not accept returns or exchanges in the following cases

- If the product has been used
- If the delivery note is lost
- If 10 days have passed since the product was received.

Shipping charges for returns and exchanges
＜Domestic＞
We will pay for shipping only if the product is different from the ordered product or if there is a quality problem such as damage to the product.
＜Overseas＞
If the product is different from the one you ordered, or if there is a quality problem such as damage to the product, there is no need to return the product.

Gift wrapping and noshi are not available. We recommend the purchase of a gift box or gift bag.

If you receive an item that is different from the one you ordered, or if the item is damaged or has a quality problem, we accept returns according to the following procedure.

1) Please notify us first by e-mail within 3 days of receiving the merchandise.
2) We will send you the good item and a return invoice (COD).
3) Please return the defective item(s) that you received by mistake with the return invoice within 7 days of receipt.

For damaged items, please dispose of them.

You can check the tracking number in the email we send when the shipment is completed on the tracking site of the shipping company.

＜Domestic＞No cash on delivery fee
Free for purchases of ¥5,000 or more (including tax)
For purchases of less than ￥5,000 (including tax)

Hokkaido	￥1,760
Aomori, Akita, Iwate	￥1,155
Miyagi, Yamagata, Fukushima	￥1,045
Ibaraki, Tochigi, Gunma, Saitama, Chiba, Tokyo, Kanagawa, Yamanashi	￥935
Niigata, Toyama, Ishikawa, Fukui, Nagano, Gifu, Shizuoka, Aichi, Mie, Shiga, Kyoto, Osaka, Hyogo, Nara, Wakayama	￥880
Tottori, Shimane, Okayama, Hiroshima, Yamaguchi, Tokushima, Kagawa, Ehime, Kochi	￥935
Fukuoka, Saga, Nagasaki, Kumamoto, Oita, Miyazaki, Kagoshima	￥1,045
Okinawa	￥3,135

＜Overseas＞Shipping fees vary depending on the delivery area. Please check the cart page.
Due to the current situation of the new coronavirus infection and the situation in Russia and Ukraine, there are some countries and regions where overseas delivery is not available. This site only allows orders from countries/regions where international EMS shipping is available at the time of order operation. (June 13, 2022)

＜Domestic and overseas＞Shipping fee will be charged per order.

If you wish to specify a specific date and time, please write it in the remarks column. (Domestic delivery only)
※Please specify a date within 2 weeks after 3 business days from the date of order.
※For delivery to Okinawa and Hokkaido: Please specify a date within 2 weeks after 5 business days.
※Please note that we may not be able to accept your requested date due to delivery reasons. Please understand that we may not be able to accept your requested date.
※We do not accept date and time specifications for overseas deliveries.

■Please select the date and time from the following options■
●For those who pay by credit card or bank transfer, delivery company: Sagawa Express Date and time: Morning, 12:00-14:00, 16:00-18:00, 18:00-21:00

Shipment will be made within 3 business days.
If Saturday, Sunday, or a national holiday is included in the order, the order will be shipped within 3 business days after the vacation. If you choose bank transfer, your order will be shipped after payment is confirmed.

Please check the Japan Post website below for available delivery areas.

[[Availability by Country/Region - Japan Post (japanpost.jp).]

※Normal mail and parcel post are not available for delivery. Please check the [EMS] section.
※On this site, only countries/areas that can be shipped by EMS overseas can be ordered. Due to reduced airfreight services, there are currently countries/areas where we are unable to offer international shipping services. We do not accept orders from countries or regions where international shipping is not available due to reduced airfreight services or other reasons.
※We do not accept any specification or change of delivery service provider.
※Due to contractual reasons with our distributors, we are unable to ship to the following areas from our e-commerce site.
China, Korea, Hong Kong, Macau and Taiwan.

For domestic business use
■Transaction Flow
Please click "Application for Review" at the bottom and fill in the required information. After the screening, the management will contact you. (We will not be able to respond to inquiries regarding the screening decision.)

■Transaction conditions*.
1) 30% discount is available for orders of 30,000 yen or more (pre-discount price).
2) Please place an order for no more than 10 pieces of one shape and one color at a time, for a total of no more than 50 pieces.

Example)
Dripper S White x2
Dripper M TQ x1
Dripper holder [Wooden] x2
6oz Latte Bowl TQx5
6/8/10oz Latte Bpwl Saucer TQx5
Aroma Cup White x5
Aroma Cup Saucer White x5
=30,000 or more (before discount)

3) We will inform you by email if you purchase more than 50 pieces as it will be treated as a large lot.
4) We will ship within 5~7 business days.

［Please note that］
You may not be able to purchase even if you apply due to stock status. In such cases, we will contact you by e-mail after screening.

For overseas business use
■Where to purchase
You can order directly from this site (ORIGAMI EC site).

■Transaction Flow
Click "Application for Review" at the bottom and fill in the required information. After the screening, the management will contact you. (We will not be able to respond to inquiries regarding the screening decision.)

■Transaction Conditions
1) EC site cannot purchase products in countries where there is a distributor due to contracts with the distributor*.
Please contact the distributor directly.
*Wholesale prices are available only for countries where there is no distributor, and for countries where there is a distributor but the distributor does not have the product in stock.

2) 20% discount is applied to orders of 100,000 yen or more and less than 500,000 yen (undiscounted price) under the terms and conditions of the transaction.

3) Purchases of 500,000 yen or more (undiscounted price) will be treated as large lots. We will guide you by e-mail separately.


4) Shipping within 10~15 business days

［Please note］
You may not be able to purchase even if you apply due to stock availability. In such cases, we will contact you by e-mail after screening.

<Domestic>
We accept lot orders from 100 pieces per shape and color.
Example: 8oz cup white 100 pieces...OK 　
8oz cup white x 50, red x 50 = 100 pieces...NG
・Sales charge: 15,000 yen per plate per color.
　Example: Logo color white + red: 30,000 yen
・Unit price: 80% of the retail price (excluding tax) per piece (approximate, including labor) Including labor charge)
　Example: 100 white 8oz cups with 1 logo color: 104,000 yen
※The above is an example. Unit price varies depending on the design. Please contact us for an estimate.
・Shipping fee is free for orders over 20,000 yen.
・For more details, please send an e-mail to [shop-origami@k-aijp.com].

<Overseas>
We accept lot sizes from 300 pieces per shape and color.
Example: 8oz cup white 300 pieces...OK 8oz cup white x 150, red x 150 = 300 pieces...NG
Sales charge: 15,000 yen per plate per color.
　Example: Logo color white + red: 30,000 yen
Unit price: 80% of the retail price (excluding tax) per piece (approximate, including labor) Including labor charge)
The above is an example. Unit price varies depending on the design. Please contact us for an estimate.
*For overseas orders, delivery time is expected to be 6 months or longer due to make-to-order production.

Currently we do not accept new shape or color change.

The following phenomena may occur even in products that are inspected and shipped as good products. Please be aware that this is unavoidable due to the manufacturing process and that it is a characteristic of the product. Please read [Characteristics of Ceramics] before purchasing.

Only items in stock can be ordered; we do not accept pre-orders for items not in stock on the origami site, so please use the arrival notification on the product page.
If you are ordering with a corporate discount and the product you want is out of stock on the site or the quantity is insufficient, please click the "Add to Quote" button on the product page, add the product and quantity you want, and send us a request for quotation.
Our staff will inform you of the stock and delivery date within 5 business days.
If the product is not in stock at our warehouse, you will not be able to purchase it, and you will have to wait for a notification from us by clicking the "NOTIFY ME WHEN AVAILABLE" link on the product page.